Contact Us

Have a question about your order, a product, or shipping? We are here to help.

Email

support@pawslyshop.com

Response time

We reply within 24 hours on business days.

Shipping

Orders are processed within 1-2 business days. Estimated U.S. delivery is usually 7-15 business days after dispatch, depending on the product, warehouse, carrier, and destination.

Returns

We accept returns within 30 days of delivery for unused items in their original packaging. Contact us before sending anything back so our support team can provide the correct return instructions.