Frequently Asked Questions

Where do you ship?

We currently ship to customers in the United States.

How long does shipping take?

Orders are processed within 1-2 business days. Estimated delivery is usually 7-15 business days after dispatch.

Will I receive tracking?

Yes. A tracking number is sent by email once your order ships.

How much does shipping cost?

Standard shipping is free on orders over $45. Orders under $45 have a $4.99 standard shipping fee.

Can I return my order?

Yes. We accept returns within 30 days of delivery for unused items in their original packaging.

How do I contact support?

Email us at support@pawslyshop.com. We reply within 24 hours on business days.

Can I change or cancel my order?

Contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.